Privacy Policy

Data and Privacy Policy


  1. Introduction


Welcome to APPETENCY (“Company”, “we”, “our”, “us”). This Data and Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Applicant Tracking System (ATS) and Customer Relationship Management (CRM) software. We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679.


  1. Data Controller and Data Processor


Data Controller: APPETENCY, located at Melbourne, Australia


Data Processor: APPETENCY acts as a Data Processor when handling personal data on behalf of our clients.


  1. Data Collection


We collect the following types of personal data:


  1. Personal Identification Data: Name, email address, phone number, postal address, job title.
  2. Professional Data: Employment history, qualifications, skills, references.
  3. Technical Data: IP address, browser type, operating system, device information.
  4. Usage Data: Details on how you use our software, interaction logs, and preferences.
  5. Sensitive Data: Only if explicitly provided by the user, such as diversity information or health data related to employment.


  1. Legal Basis for Data Processing


We process your personal data under the following legal bases:


  1. Consent: When you have given clear consent for us to process your personal data for a specific purpose.
  2. Contractual Necessity: To fulfil our contract with you or to take steps at your request before entering into a contract.
  3. Legal Obligation: To comply with legal requirements.
  4. Legitimate Interests: For our legitimate interests in providing and improving our services, provided these interests are not overridden by your data protection rights.


  1. Use of Data


Your data may be used for:


  1. Service Delivery: To provide, operate, and maintain our ATS and CRM software.
  2. Communication: To contact you regarding updates, issues, or feedback.
  3. Personalization: To tailor our services to your preferences.
  4. Analysis: To improve and analyse our services and user experience.
  5. Compliance: To comply with legal obligations and resolve disputes.
  6. Marketing: To provide you with information on our products, services and pricings.


  1. Data Sharing and Disclosure


We do not sell or rent your personal data. We may share your data with third parties only in the following circumstances:


  1. Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud storage, analytics).
  2. Legal Compliance: To comply with legal obligations or respond to lawful requests.
  3. Business Transfers: If we are involved in a merger, acquisition, or sale of assets.


  1. Data Retention


We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods are:


  1. Personal Identification Data: Up to 5 years after last contact.
  2. Professional Data: For the duration of the employment or recruitment process plus 5 years.
  3. Technical Data: Up to 5 years
  4. Usage Data: Up to 5 years


  1. Data Security


We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.


  1. Data Subject Rights


Under the GDPR, you have the following rights:


  1. Access: The right to access your personal data.
  2. Rectification: The right to correct inaccurate or incomplete data.
  3. Erasure: The right to request the deletion of your data.
  4. Restriction: The right to restrict processing of your data.
  5. Data Portability: The right to receive your data in a structured, commonly used format.
  6. Objection: The right to object to the processing of your data.
  7. Withdraw Consent: The right to withdraw consent at any time.


To exercise these rights, contact us at


  1. International Data Transfers


We may transfer your personal data outside the country of operation to countries that provide an adequate level of data protection or where we have implemented appropriate safeguards (e.g., standard contractual clauses).


  1. Cookies and Tracking Technologies


Our software uses cookies and similar technologies to collect data on user interactions. You can manage your cookie preferences through your browser settings.


  1. Changes to This Policy


We may update this Data and Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website and updating the “Last Updated” date.


  1. Contact Us


If you have any questions or concerns about this policy, please contact us at:



Address: Melbourne, Australia



Last Updated:


Book a free Demo

Take a free tour of our products, at your convenience

If you feel the product is not for you,

you can walk out anytime. No questions asked.

    This will close in 0 seconds